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Zivah Mining

#10, Third Cross Street, Seethammal Extension, Alwarpet, Chennai - 600 018.
Ph: + 91 44 43902700
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  Zivah Mining
Zivah Mining is the voice recognition module of the Zivah Quality monitoring and interaction logger suite. With this module it is possible for the identification of the occurrence of certain key phrases expressed by the customer/agent during the interaction process. This process enhances the efficiency of quality monitoring, better understanding of the customer experiences and better campaign management. Hence it would be possible to greatly increase the number of calls monitored without substantial increase in the quality monitoring resource.
Key word and phrases identification in voice files
Increases the efficiency of Quality monitoring
Enhances understanding of customer experiences and need.
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