PRODUCT
   
Product Features & Information
Download Demo
Product Enhancement
Technical Support and Updates
Case studies
Online Reference & Training
Product reviews
Download center - Demo, Patches Updates
   
  PRODUCT OVERVIEW
   
Zivah Profit
Zivah Quality
Zivah Remote Monitoring
Zivah Campaign Monitoring Tool for Clients
Zivah IVR
Zivah Integrator
Zivah Statutory
Zivah Mining
   
  Home
   
 

#10, Third Cross Street, Seethammal Extension, Alwarpet, Chennai - 600 018.
Ph: + 91 44 43902700
Fax: + 91 44 24347428
   
  Zivah Mining
 
Zivah Mining is the voice recognition module of the Zivah Quality monitoring and interaction logger suite. With this module it is possible for the identification of the occurrence of certain key phrases expressed by the customer/agent during the interaction process. This process enhances the efficiency of quality monitoring, better understanding of the customer experiences and better campaign management. Hence it would be possible to greatly increase the number of calls monitored without substantial increase in the quality monitoring resource.
   
 
   
 
Key word and phrases identification in voice files
Increases the efficiency of Quality monitoring
Enhances understanding of customer experiences and need.
 
  Site Map | Legal Information | Privacy Policy
  All contents © copyright 2006 bk systems. All rights reserved.