One of the important aspects for the success of the call
center is the ability of the supervisor/quality manager
to support the agents in handling the customer calls.
Zivah Remote Monitor is a proactive agent management and
support tool. The focus of this tool has been to facilitate
the agents to offer the best service to its customers
the 1st time and every time. Zivah Remote Monitor dashboard
is extremely user friendly and highly configurable. All
the key elements required by the supervisor/Quality Manager
can be configured for the purpose of proactive monitoring
Various threshold settings on CTI parameters are possible
to alert the supervisor when these thresholds are exceeded
for any call. A chat facility is provided to enable the
supervisor to provide live support to the agent while
on call. The supervisor can perform unscheduled logging
(screen & conversation) for future use.
A proactive tool for better agent performance.
Threshold based alerts
A tool for silently monitoring the