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Zivah Profit
Zivah Quality
Zivah Remote Monitoring
Zivah Campaign Monitoring Tool for Clients
Zivah IVR
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#10, Third Cross Street, Seethammal Extension, Alwarpet, Chennai - 600 018.
Ph: + 91 44 43902700
Fax: + 91 44 24347428
   
  Zivah Quality
 
An agent's quality monitoring is one of the key factors for improving Agent's customer interaction. The purpose of the quality monitoring tool is to measure performance of the agent's interaction with the end customer and use the results to improve their performance. Zivah quality monitoring has all the key elements required for the purpose of QM like schedule creation, form creation, question database, search and retrieval of interaction logs, synchronised voice & screen playback etc.
   
 
   
 
Flexibility of form design
Question database to facilitate form creation
Multi-parameter based auto scheduler
Sector specific form templates
Comprehensive reporting tools
Intuitive & powerful search & retrieval tools
   
 
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