BK Systems provides a range of value-added
services which would help its customer fully exploit the
capabilities of Zivah to achieve their business goals of
enhanced customer experience and higher revenue generation.
With a focus on customer success, these services have been
tailor made to suit customer needs.
BK Systems has a team of dedicated engineers
and an independent workflow process to provide services
to its customers. The services provided are grouped as follows
• Services related to project planning
for call centers.
• Services related to the Zivah product line.
to project planning for call centers
The call center industry is just emerging
in India. At this nascent stage, we believe that technology
identification and implementation services are the need
of the hour. With our decade long experience in the CTI
and telecom space, we possess the right mix of capabilities
and expertise. Our services for project planning include
identification of the right technologies for the call centers
based on set goals and objectives, project management services
for implementation of technology and site management service
post the implementation. We will also assist in the recruitment
and training for the technology team to manage the IT systems,
based on the identified structure.
to the Zivah product line
Zivah is a comprehensive Multimedia Interaction
logger suite. It is feature rich, fairly complex and leads
itself to extensive customization. Considering these, we
offer project scoping, implementation, customization, training
and maintenance services. These services would help the
organization to get maximum benefits out of their investment